Returns
Return Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Eligibility
- Items must be returned within 14 days of delivery
- Products must be unopened and in their original packaging
- Perishable items cannot be returned unless they arrived damaged or spoiled
How to Return
- Contact our customer service team at info@icelandicdelights.com
- Describe the issue and include your order number
- We’ll provide you with return instructions and a shipping label if applicable
Refunds
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The refund will be credited to your original payment method.
Damaged or Incorrect Items
If your order arrives damaged or you received incorrect items, please contact us immediately with photos of the issue. We’ll arrange a replacement or full refund at no extra cost to you.
14-Day Returns
Return non-perishable items within 14 days of delivery for a full refund.
Full Refund
Receive a complete refund to your original payment method within 5-10 business days.
Easy Process
Simply email us to start a return. We'll send you a prepaid return label.
How to Return an Item
Contact Us
Email info@icelandicdelights.com with your order number and reason for return.
Ship It Back
We'll email you a prepaid return label. Pack the item securely and drop it off.
Get Refunded
Once we receive and inspect the item, your refund is processed within 5-10 days.
Return Conditions
What can be returned?
Non-perishable items in their original, unopened packaging can be returned within 14 days of delivery. Items must be in the same condition as received.
What cannot be returned?
Perishable food items (such as fresh or frozen products) cannot be returned unless they arrived damaged or defective. Opened or used items are also not eligible for return.
Damaged or defective items
If your order arrives damaged or defective, please email us with photos within 48 hours of delivery. We'll arrange a full refund or replacement at no additional cost, including perishable items.
Return shipping costs
For items that arrived damaged or defective, we cover return shipping costs. For change-of-mind returns, a shipping fee may apply depending on your location.