Frequently Asked Questions
How long does shipping take?
We process orders weekly. Shipping via Pósturinn (Iceland Post) typically takes 5-14 business days depending on your location. Pósturinn Express for refrigerated items is usually 3-5 business days.
Which countries do you ship to?
We ship to over 200 countries worldwide via Pósturinn (Iceland Post), including the US, Canada, UK, all EU countries, and the Nordic region. Shipping rates vary by destination.
How are refrigerated items shipped?
Products that require refrigeration (like hangikjöt and certain dairy items) are shipped via Pósturinn Express with insulated packaging to maintain cold chain integrity.
Can I track my order?
Yes! Once your order is dispatched, you will receive an email with your tracking number. You can use this to track your package through the carrier's website.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment provider, Teya.
Can I return or exchange products?
Due to the perishable nature of our products, we cannot accept returns on food items. If your order arrives damaged, please contact us within 48 hours with photos and we will arrange a replacement or refund.
Do you offer wholesale or bulk orders?
Yes! If you are interested in wholesale pricing or large orders, please contact us at info@icelandicdelights.com.
Are your products suitable for people with allergies?
All ingredient and allergen information is listed on each product page. If you have specific concerns, please contact us before ordering.